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Job Details


  • Technical Writer

    Technical Writer
    18 Sep 2013
    Bangalore
    Experience -

    Technical Writer\r\n\r\nTechnical Writers design and develop content such as online help, release documents, FAQs, and technical articles, and publish them on help systems, technical forums, and other online platforms. They apply appropriate technical writing, editing, multimedia, visual design, and tools skills, and also work on globalization and translation activities.\r\nRole & Responsibility\r\n• Assessing documentation requirements for a project based on engineering information, audience needs, and project schedules.\r\n• Planning and writing the documentation following Microsoft styles and standards and delivering the final files on schedule.\r\n• Ensuring quality of your deliverables through technical reviews, beta test reviews, and product testing.\r\n• Working with the development team as a "user advocate" and voice of the customer to ensure that the features and the documentation meet the needs of the target users.\r\n• Reviewing and triaging customer feedback and problem reports to fix and maintain the existing documentation for your area.\r\n• Performing peer reviews, and testing/using the product software and appliances whenever possible to contribute to product quality and ease-of-use.\r\nDesired Skills & Experience\r\n• 1-3 years of relevant experience in a software product development environment.\r\n• Intermediate- to expert-level proficiency in using documentation tools, standards, and processes; managing documentation projects; applying technical writing principles; Strong knowledge of Adobe robohelp and Ms-office.\r\n• Knowledge of helpdesk and knowledge base\r\n• Any Bachelors Degree or higher.\r\n\r\nCompany Description\r\nCapillary Technologies (http://www.capillarytech.com) is a leading provider of cloud-based software solutions that help retailers to intelligently engage with customers through mobile, social and in-store channels. Capillary’s cloud-based platform powers end-to-end customer engagement, clientele, loyalty and social CRM solutions for more than 100 major brands across 10,000 stores bringing instant shopper gratification to over 50 million consumers across South East Asia, Greater China, the Middle East, South Africa, India, the United Kingdom and the United States. Capillary’s customers include industry leaders such as Pizza Hut, Puma, United Colors of Benetton, Mothercare, Robinson’s, Store21, Sunglass Hut and Nike.\r\n \r\nCapillary’s patent pending cloud platform integrates everything that retail marketers and operators require to engage with their customers, weaving social and mobile experiences into virtually any point of sale device, from legacy terminals to the latest POS devices and mobile tablets. Capillary’s suite of Intelligent Customer Engagement™ solutions offers real-time, high quality data capture, actionable analytics, instant cross-sell solutions and instant shopper gratification to generate significant ROI within weeks of implementation.\r\n \r\nCapillary is a large – 350+ and growing – company with 75+ IIT/IIM graduates and leading professionals from Microsoft, Oracle, Yahoo, Dunnhumby and Fair Isaac. The company is the recipient of numerous awards and was most recently named to the Red Herring Asia Top 100 Companies of 2012. Capillary is backed by prominent venture capital investors including Sequoia Capital, Norwest Venture Partners and Qualcomm Ventures.\r\n\r\nWe are a young fledgling company (a little more than just a startup) and therefore the incumbent is expected to get acquainted with our company culture. We have a bright bunch of folks who care about building the next billion $ enterprise. They are driven, highly technical and highly motivated. If you expect to be led by a 100% process oriented culture, this is not a role for you. We expect the incumbent to bring in best practices and ‘design led engineering’ concepts but at the same time respect the existing corporate culture of Capillary and adapt well to our environment. We expect high degree of professionalism and an ability to work with youngsters who might be highly charged and focused in building the next best of breed products for our customers!\r\n \r\nCapillary has a growing presence around the world with offices in Singapore, London, Dubai, Palo Alto, Beijing, Johannesburg, Bangalore, Mumbai and Delhi.\r\n\r\n\r\n\r\n

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