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Job Details


  • Senior Technical Writer_CSG

    Technical Writer
    09 Dec 2015
    Bangalore
    Experience -

    The Business Entity :\r\nThe Core Software Group (CSG) at Cisco, which develops all of Cisco’s Routing and Switching products, has a large presence in Bangalore.\r\n\r\nThe Team:\r\nThe Cisco CSG Tech Docs team is looking for a senior technical writer with relevant experience of over 10 years. This is an exciting time to be a part of the Cisco CSG TechDocs group as it establishes a center of excellence in India and presents a host of exciting opportunities for technical communication professionals.\r\n\r\nRole & Responsibilities:\r\n\r\n• Design and implement transformative initiatives for customer-facing docs\r\n• Provide technology and thought leadership for the entire CSG TechDocs group\r\n\r\n\r\nBusiness/Technical Knowledge, Skills, and Expertise:\r\n• Expertise in latest technical writing industry trends\r\n• Experience in working directly with the end-user to understand requirements and usage patterns\r\n• High proficiency in networking technology and a thorough understanding of technical writing and project management.\r\n• Experience in producing user documentation including installation guides, configuration guides, CLI guides and Online Help documentation.\r\n• Excellent verbal and written communication skills.\r\n• Strong working knowledge and application of style guides and industry practices.\r\n• Well-versed with Agile and Waterfall methods of product documentation and DDLC.\r\n• Ability to work under pressure to meet frequent deadlines.\r\n• A self-starter possessing excellent research skills and enjoys working hands on with the product.\r\n• Ability to learn new product, technology, and tools quickly, and mentor junior and mid-level writers.\r\n• Expert in using XML-based authoring tools, such as Oxygen.\r\n\r\nCore Competencies\r\n\r\n• Knowledge of technical writing for highly complex networking technology\r\n• Teamwork\r\n• Ability to solve problems and make decisions\r\n• Innovation and learning\r\n• Industry knowledge\r\n• Ability to think globally\r\n• Customer focused\r\n• Leadership skills\r\n• Acknowledged technical expertise on product and domain\r\n• Be a customer advocate\r\n\r\nAbout Cisco\r\nThe Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

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