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Job Details


  • Senior Information Developer for Symantec Cyber Security Group in Pune

    Technical Writer
    22 Jun 2015
    Pune
    Experience -

    About Us\r\nSymantec Cyber Security Services: Managed Security Services minimize the potential business impact of increasingly sophisticated and targeted attacks by reducing the time it takes to detect, assess and respond to security incidents.\r\nMSS provides proven security expertise, log retention, and real-time monitoring of network security devices and endpoint protection solutions. Partnering with Symantecan industry leader in managed security services for over twelve yearsyou can build on existing investments in security technologies to create an effective, scalable information security program to improve your security posture.\r\n\r\nResponsibilities:\r\n

    • Helping develop and maintain detailed documentation plans and schedules for assigned documents from work conception through review to delivery
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    • Creating and maintaining documentation for the encryption product line--including guides and online help, release notes, and knowledgebase articles, and tech notes
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    • Working closely with cross-functional stakeholders in Engineering and Support, and the field to produce quality documentation for a global audience
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    • Working closely with, and communicating detailed team status to management and peer team in the United States offices
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    • Providing work leadership to others; mentoring and coaching as needed
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    • Obtaining necessary information from available documents and subject matter experts
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    • Developing expertise in the Vasont content management system
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    • Digging in and using the product line for a thorough understanding of how the software works and why someone might use it
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    • Using a test system and installing the software to be able to thoroughly understand and document the product
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    • Participating in developing department processes and standards
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    • Collaborating with your team, including peer reviews or editing as needed
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    • Keeping abreast of new technologies in user assistance and making recommendations on how to leverage these technologies
    \r\n\r\nQualifications:\r\n
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    • Five or more years experience as a technical writer developing end-user and system administrator documentation for a technical audience
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    • In-depth knowledge of documentation and online help creation
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    • A strong ability to multi-task, prioritize, schedule, and meet deadlines
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    • Demonstrated expertise in application of user assistance principles, including topic-based content development
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    • Domain experience with networking, data security and email; with cryptography a plus
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    • Experience with structured authoring a plus
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    • Experience with the Vasont content management systems and tools such as XMetal, Acrocheck a plus
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    • Experience with the process of localizing documentation a plus
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    • Preference will be given to candidates who can work independently and own complete responsibility of end to end delivery of documentation.
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    • Prior experience in Product development organization is preferred.
    • Apply Now

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