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Job Details


  • Senior Technical Writer

    Technical Writer
    16 Jun 2015
    Bangalore
    Experience -

    The Opportunity:\r\n
    \r\nWe’re looking for a product content writer. You would be an expert in our product and write content that makes our product clear, easy, and delightful for our customers in North America, UK, and Australia. If you love technology (software) and eat, sleep, and breathe writing, keep reading...\r\n\r\n
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    \r\nYou will be the proud owner of the entire product and technical content at ZapStitch - including Knowledge Base articles, Help Instructions, Contextual messaging etc. You would lead and be responsible to make our documentation the best in the business. This role requires you to be very hands-on with the product and regularly interact with internal teams like Product Management, Engineering and customer success teams.\r\n
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    \r\nResponsibilities: \r\n\r\n
    \r\nlead an ongoing process of continuously improving our entire knowledge base.\r\ncreate, clean up, or rewrite our technical knowledge base, support articles, contextual help etc.\r\nanalyze technical support conversations (customer emails, support tickets, and live chats) and suggest if the documentation needs any changes to help customers find answers better and faster\r\nwork with the tech support and customer success teams to refine the product documentation based on customer feedback.\r\nwork with the product management and engineering teams to understand the product use cases and also to verify the accuracy of the technical content produced.\r\nwork with the UI / UX team to write concise and crisp contextual help information in the product to make it easier to use.\r\ncreate simple and lucid “how to” guides - could be textual articles, visual data or explainer videos.\r\n
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    \r\nIdeal Candidate will have:\r\n
    \r\nskills and technical depth to write clear, accurate, and useful technical documents and online content for our customers.\r\nability to explain a complex concept or technical information in an easily digestible content for a wide variety of audiences.\r\n3+ years of experience working as a technical writer or documentation specialist. (That said, we also care about potential. If you don’t have the years, tell us about the impact you created)\r\nability to self-manage and work on your own initiative, including seeking input and critique from others.\r\nability to work on several projects concurrently and juggle competing priorities when necessary.\r\n
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    \r\nDesired Skills:\r\n
    \r\nBasic HTML and CSS skills\r\n(Bonus) Familiarity with CMS, support softwares, documenting user interfaces etc\r\n \r\n
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    \r\nHow to Apply?\r\n
    \r\nSend us the answers to the following questions in a single document via email to victor@zapstitch.com\r\n
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    \r\nCan you share the latest 3-5 technical articles (How-to guides / Knowledge base) that you authored? (type of content could be in any form like blog or setup guide or contextual help etc)\r\nDo you have a personal blog? Share it. Do you guest blog anywhere? Share it. \r\n
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    \r\nAbout ZapStitch\r\n
    \r\nCulture is at the heart of everything we do at ZapStitch. Check out our Story, Team, Culture

    Apply Now

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