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Job Details


  • Technical Writer

    Technical Writer
    17 Feb 2015
    Bengaluru
    Experience -

    \r\nLeadSquared is looking for Technical Writer who would be part of our Customer Success team in Bangalore. \r\n\r\nWhat we do? \r\n\r\nWe build software for marketers and sales professionals in SMBs to help them acquire more customers. \r\n\r\nWhy we exist? \r\n\r\nWith most purchase decisions of services and products influenced or made online, marketers and sales pros cannot do their jobs without technology and tools. Naturally, there are dozens of business ventures trying to address these needs. Most of them are taking an approach of solving one or two problems at a time. That still leaves a big challenge for the marketers to integrate them and get the analytics right. This is neither easy nor affordable for most of them. LeadSquared tries to integrate all critical marketing and sales processes in one system so they don’t have to spend money and time in integrating myriad systems.\r\n\r\nWhy should I consider this role? \r\n\r\nWe are a well-funded startup with a very ambitious goal of becoming a globally successful marketing and sales automation platform. The opportunity is immense and this role directly impacts the growth and adoption of the software. The opportunity is to be part of a venture that brings difference to millions of users worldwide. \r\n\r\nWhat you will be doing? \r\n\r\nTechnical Writer would be part of the Customer Success team at LeadSquared. The ideal candidate is an outstanding writer who enjoys distilling large amounts of unstructured, occasionally chaotic source material into concise, elegant, functional explanations of software changes and enhancements. \r\n\r\nResponsibilities:\r\n• Work closely with development, customer support, product management, and various other teams to develop high-quality documentation for a targeted audience.\r\n• Draft, edit, and publish content for release notes on a weekly basis.\r\n• Maintain content for multiple products/versions/editions simultaneously, learn the LeadSquared products, and work as an integral part of the product release team.\r\n• Prepare content for online delivery.\r\n• Prepare feature guides in power-point / slideshow format\r\n• [Optional] Prepare video help content\r\n\r\nExperience and Skills:\r\n• 3-5 years content development experience with enterprise applications and Software-as-a-service (SaaS) company experience is preferred.\r\n• Excellent verbal communication skills, flexibility, the ability to manage priorities, familiarity with agile software development life cycle, and the ability to interact with all levels within the development organization.\r\n• Must be able to deliver on weekly deadlines.\r\n• Must be able to quickly distill information and present it in a clear and concise manner.\r\n• Experience producing release notes or business software documentation.\r\n• Ability to work effectively in a start-up environment, where tools, processes, and deliverables are not always predefined.\r\n• Strong PC skills including Microsoft Word, Excel, PowerPoint \r\n• Experience in writing WordPress articles will be a plus\r\n• Experience in creating video help content will be a big plus\r\n\r\nQuick Facts about LeadSquared:\r\n\r\n- Has been recognized as the No.1 Marketing Automation Software in India by NASSCOM.\r\n- Featured in Deloitte's Technology Fast 50 India 2014\r\n- We are in Red Herring Asia's Top 100 Finalists - 2014 \r\n- Has been ranked as one of the Top 20 Most Popular Marketing Automation Software Solutions by CAPTERRA\r\n- G2 Crowd Grid has recognized us as one of the top performers in Marketing Automation software. \r\n- Featured in India’s Most Promising Startups in NextBigWhat List 2013 100+ Indian Startups\r\n\r\nFor more details about the product, please visit http://www.leadsquared.com \r\n\r\nHere are some other online resources that you can look at:\r\n\r\nwww.facebook.com/leadsquared \r\nwww.linkedin.com/leadsquared \r\n\r\nProfiles of founders\r\nhttp://www.leadsquared.com/team \r\n

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