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Job Details


  • Manager/Senior Manager – Content

    Technical Writer
    06 Feb 2015
    Bangalore
    Experience -

    Job Title/Designation: Manager/Senior Manager – Content\r\nFunction/Group: Linguistics and Content > Product Management\r\nMinimum Experience Required: 12+ years\r\nTravel Required: No\r\nLocation: Bangalore\r\n\r\nKey Areas of Responsibility\r\n\r\nDelivery\r\n• Manage the delivery of reference content for all products, across required languages\r\n• Establish and constantly upgrade the processes, methodologies and tools to ensure the delivery of best-in-class output. Ensure knowledge transfer to all concerned individuals for timely adoption\r\n• Liaison with various function heads within the organization to establish, and drive usage of common processes and methodologies\r\n• Own the creation of periodic updates to give a transparent work overview to all concerned stakeholders\r\n• Align with the Business Development team to arrive at the direction for multilingual conversion\r\n• Establish and maintain relations with vendors and other stakeholders, especially for the delivery of content in multiple languages\r\n• Define and maintain guidelines and standards required to create content in internationalised form to ensure easy localization\r\n\r\n\r\nManagement\r\n\r\n• Define KRAs based on the overall departmental objective and match against quarterly milestones\r\n• Work with Team Leads to ensure appropriate allocation of work to specific individuals, keeping in mind load-balancing, skill sets and growth aspirations\r\n• Support and guide the team in delivery of day-to-day operations as well as during transitions on working with other functions\r\n• Ensure up-skilling of team in all aspects of domain, product, market, customer and tools knowledge. Identify requisite training to help bridge gaps for leads and writers\r\n• Conduct review meetings with project leads and check performance at individual level\r\n\r\n\r\nOther Aspects\r\n\r\n• Demonstrate a high degree of ownership about all things related to user assistance\r\n• Ensure the quality of the output under all circumstances and release constraints\r\n• Always be on the lookout for better ways of producing end user content\r\n\r\nMinimum Qualifications\r\n• Bachelor’s degree in related domain or English is a must\r\n• Master’s degree in related domain or English is good to have\r\n• Certification in the field of management is good to have\r\n

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