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Job Details


  • Senior Technical Writer

    Technical Writer
    24 Jul 2013
    Bangalore
    Experience -

    Works side by side with engineering to write, edit and revise documentation for product and solutions development, support services, and customer/end-user activities. Retrieves, organizes, analyzes and synthesizes complex subject matter and transforms it into clear, concise and easy-to-understand information, in a wide variety of formats. Must understand each product, how it works, and its value add to EMC. Employs various authoring and desktop publishing software tools to produce finished products that include printed or electronic publications and integrated online help systems. Uses feedback to recommend ideas for improved product development and support services to further support the business. Responsible for developing or executing project plans and schedules, and delivering accurate and timely documentation\r\n• Responsible for the creation and/or revision of hardware or software product documentation, including installation, operation and maintenance instructions and other technical publications such as technical advisories and release notes, in a variety of media, including web pages, wikis, videos, online help systems and animated tours.\r\n• Represents the organization on project teams and may perform technical project leadership roles, while fostering teamwork and collaboration within and across work groups.\r\n• Exerts sphere of influence outside of work group or department.\r\n• May seek customer input and take responsibility for customer situations (internal and external customers).\r\n• Anticipates issues and addresses proactively.\r\n• Independently plans, coordinates and executes documentation projects under only very general direction.\r\n• Participates in the design and development of documentation presentation, distribution systems, and existing processes, recommending solutions and improvements.\r\n• Leverages a variety of information sources including bug comments, whiteboard discussions, community forums, 3rd party web content, conversational knowledge transfer, and OEMed documentation\r\n• Participates in UI development by refining workflows and providing label/in-product verbiage.\r\n• Manages source control check-ins and output, branching and file management.\r\n• Understands the Agile development environment.\r\n• Works in a single-source environment using various tools.\r\n\r\n\r\n• Ability to analyze information and draw accurate conclusions.\r\n• Communication skills.\r\n• Knowledge of job associated database/software/documentation.\r\n• Problem solving skills.\r\n• Organizational skills.\r\n• Possesses strong product/technology/industry knowledge.\r\n• Technical writing skills.\r\n• Understanding of business environment.\r\n• Project management skills.\r\n\r\nExperience - 5- 8 years\r\nKnowledge of Adobe FrameMaker, Adobe Acrobat X Pro, Author-it, Snagit, MS Word, MS Visio. Knowledge of HTML, XML, CSS. Excellent English oral and written skills.\r\n

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