Job Profile – Technical Content Writer
\r\nCloudFounders® brings together leading experts from the world of cloud, datacenter, and IT services. Many of these experts have been involved in “cloud” technology even before it earned the name, which is why we decided to launch ourselves as “CloudFounders®”.
\r\n\r\nThe team includes people instrumental in the development of clouds and datacenters at Level 3, PSInet, Hostbasket part of Telenet and Dedigate part of Terremark/Verizon. The team has also brought successful datacenter technology to the market with Q-Layer's Private Virtual Datacenter and VirtualBox, both now part of Oracle; and PureDisk Technology derived from Symantec’s acquisition of DataCenter Technologies.
\r\n\r\nThe CloudFounders® platform differs from other “cloud builders” by delivering numerous technology components with a simpler setup process and lower management overhead. Technology highlights include software components for integrated redundant storage that provide unlimited snapshotting, cloning, multi-hypervisor support, and integrated replication.
\r\n\r\nCloudFounders®' executive management team and senior technical experts have an average of 15 years’ experience within datacenter and storage environments. CloudFounders® technology was developed to offer true “utility computing” by solving typical datacenter problems including labor-intensive processes, limited automation, and poor visibility.
\r\n\r\nCloudFounders® technology is currently used by thousands of customers worldwide.
\r\n\r\nCAREER OPPORTUNITY #: 03/QTR4/2014
\r\nPOSITION TITLE: Content Writer
\r\nDEPARTMENT: Product Management – Cloud Computing
\r\nJOB TYPE: IN HOUSE
\r\nCLIENTELE: Department of Product Management, Presales, Datacenter Operations
\r\nFull time technical content writer for developing unique content for our company’s websites, web properties, and newsletters, including technical information composition. We are looking for a dynamic and self-motivated Content Writer with a strong grasp of Cloud computing, Storage and Virtualization Technologies to help develop crisp and creative content to support all our Marketing and Communication initiatives through different channels. We are particularly looking for proven candidates that have extensive experience writing and repurposing remarkable content for the Cloud industry that resonates with multiple audiences such as customers, partners, prospects, and our community. \r\n
\r\nThe profile also demands proven skills in technical writing for Cloud-specific technology products. You must demonstrate the ability to plan, schedule, coordinate, develop, and produce a suite of product documentation deliverables for publication that contain highly technical information targeted at a range of audiences including end users, system administrators, and software developers. You must work proactively to ensure that the documentation you produce is accurate and complete, and that the documentation conforms to organization’s style guidelines. The ability to drive documentation deliverables through the documentation development life cycle (DDLC), from inception to completion, is required with an effective content management systems (CMS), for e.g. Confluence, Wiki, Joomla etc.\r\n
\r\n\r\nContent Writing Tasks:
\r\n\r\n• Minimum 3 years of experience in the IT Software/Services industry, including marketing communications, copy writing, editing, content development, and content syndication
\r\n• Manage multiple projects and write and edit content for the company website, email campaigns, online communication, blogs, case studies, newsletters, infographics, printed brochures, and content support for other asset types
\r\n• Impeccable command over grammar with excellent copy editing skills
\r\n• Skilled writer with proven ability to ensure best practices in writing and information dissemination
\r\n• Adept at handling both business and technology aspects of marketing content
\r\n• Technology enthusiast with an ability to convert complex technical information into appealing, easy to understand marketing content
\r\n• Ability to collaborate and work effectively in large, complex organizational structures with rapidly changing requirements and shifting priorities
\r\n• Ability to research and parse valuable data from existing content
\r\n• Research trends, news, and social media content for strategic use in content development
\r\n• Ability to liaise seamlessly with in-house subject matter experts (SMEs)
\r\n• Familiar with keyword research and search engine optimization
\r\n• Analytical capabilities and experience for creating case studies and whitepapers
\r\n• Ability to plan new and engaging pieces of content
\r\n• Editing materials provided by partners for both quality and consistency with the CloudFounders “voice”
\r\n• Hard-working and determined self-starter with excellent interpersonal skills and proven ability to follow plans and directions. \r\n\r\n
Technical Writing Tasks:
\r\n\r\n• Design, develop, and write technical product documentation according to departmental guidelines for a variety of audiences including business analysts, system administrators, developers, and end users.
\r\n• Support the documentation development life cycle (DDLC) and contribute to the development of internal documentation standards and methodology.
\r\n• Work proactively with project teams to ensure that all product documentation is technically accurate, comprehensive, and in conformance with CloudFounders documentation standards, including resource identification needed for technical information.
\r\n• Coordinate with sales and technical teams to ensure that all documentation deliverables meet requirements for standard edits, copy edits, and proofing. Write, edit, and revise a variety of technical user documentation such as on-line help, service pack notes, and articles.
\r\n• Participate in functional specification reviews, development design reviews, quality assurance test plan reviews, documentation reviews, and other DDLC and SDLC quality-assurance best practices.
\r\n• Work with Director of Product Management and project leadership teams to schedule and track documentation milestones; ensure that the documentation is developed and delivered according to the established schedules.
\r\n• Research, develop, and edit content quickly and independently.
\r\n• Demonstrate expertise in at least one tool that comprises the authoring environment.
\r\n• Create and maintain online help, quick reference guides, installation and upgrade guides, system administration guides, developer reference guides, release notes, database schemas, and other related product documentation deliverables.
\r\n• Proven ability to work effectively within time constraints to meet schedule deadlines.
\r\n• Familiarity with the Microsoft Manual of Style for Technical Publications and the Chicago Manual of Style.
\r\n• Experience with Microsoft Windows and Linux-based development and documentation standards.
\r\n\r\nSnagIt | Adobe Captivate | Microsoft Visio | Microsoft Project | Microsoft Publisher | Adobe Acrobat Pro | Adobe Framework | Robohelp | Camtasia | Microsoft PowerPoint | Balasmiq | Prezi
Monday to Saturday (with alternate Saturday Off) – 12:00 PM to 9:00 PM (due to coordination requirement with the technical team in Belgium and sales team in the US)
Andheri (East), Mumbai, India.
\r\n\r\n• Reports to the Director of Product Management and Presales
\r\n• Enlists the support of sales specialists, technical specialists, developers, and other management resources as needed.
\r\n• Closely coordinates with technical, presales, and graphic design resources.
\r\n• This position would demand an expansion of team in near future. With this engagement, you may be promoted to a team manager role with expectations of recruiting and managing additional resources.
\r\n \r\nQualifications and Criteria:
\r\n\r\n• Bachelor degree in relevant field and (OR) equivalent work experience required.
\r\n\r\n• Excellent written and verbal communication skills with minimum 3 years of experience in the IT Software/Services industry, including marketing communications, copy writing, editing, content development, and content syndication.
\r\n\r\n• Demonstrated professional experience in designing and authoring highly technical product documentation for end users, system administrators, and software developer audiences. Proven track record of researching and composing documentation for Cloud computing and Virtualization domain).
\r\n\r\n• Proven ability to work effectively within time constraints to meet tight schedule deadlines.
\r\n\r\nEnvironmental Job Requirements and Working Conditions:
\r\n\r\n• This position may require travel within country / outside country.
\r\n• In certain scenarios, feasibility to work from home is available, not necessarily on a regular basis.
\r\n• Transport facilities are provided up to a centralized drop point post 10:00 PM and morning post 4:30 AM (if your work schedule falls in these time slots)
\r\n\r\nCloudFounders offers a competitive salary and benefits package along with a professional environment clubbed with technology-oriented work culture. Annual compensation can be raised more than the defined limit in case the candidate is perfectly suitable for this profile.\r\n\r\n
\r\n\r\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time.