Writes, edits, and revises documentation for product development, support services, and customer/end-user activities. Retrieves, organizes, analyzes and synthesizes complex subject matter and transforms it into easy-to-understand information for specific audiences. Employs various authoring and desktop publishing software tools to produce finished products that include printed or electronic publications and integrated online help systems. Responsible for developing or executing project plans and schedules, and delivering accurate and timely documentation. Contributes to the development and achievement of organizational goals and objectives.\r\nPRINCIPAL DUTIES AND RESPONSIBILITIES\r\nResponsible for the creation and/or revision of hardware or software product documentation, which includes installation, operation and maintenance instructions and other technical publications such as technical advisories and release notes.\r\nParticipates in the design and development of documentation presentation, distribution systems, and existing processes, recommending solutions and improvements.\r\nIndependently plans, coordinates and executes documentation projects under only very general direction.\r\nAnticipates issues and addresses proactively.\r\nRepresents the organization on project teams and may perform technical project leadership roles, while fostering teamwork and collaboration within and across work groups.\r\nExerts sphere of influence outside of work group or department.\r\nMay seek customer input and take responsibility for customer situations, (internal and external customers).\r\nSKILLS\r\nTechnical writing skills.\r\nKnowledge of job associated database/software/documentation.\r\nStrives for professional development.\r\nCommunication skills.\r\nAnalytical ability.\r\nUnderstanding of business environment.\r\nProject management skills.