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Job Details


  • Looking For Technical Editor or Writers : 2 - 4 Years

    Technical Writer
    23 Apr 2014
    Bangalore
    Experience -

    Full responsibility for editing Knowledge Base articles by following KB Editing guidelines and processes, researching various sources of information and interacting with SMEs in NetApp Global Support and Engineering.\r\n\r\n- Edit KB articles that enter the KB queue per KB guidelines and process the articles through review workflows.\r\n\r\n- Edit the KB articles for grammar, language, and compliance to style guide(s).\r\n\r\n- Follow the KB processes to take an article from the Edit stage to Publish stage and publish it.\r\n\r\n- Use the industry standard InQuira KB tool to edit and process articles.\r\n\r\n- Take ownership of small KB projects and initiatives. Lead a team responsible for the completion of those projects. Train cross-functional teams on how to write KB articles.\r\n\r\n- Update existing KB articles; remove invalidated/old KB articles.\r\n\r\n- Help implement Knowledge Centered Support methodology at NetApp through editing KB articles as per KCS guidelines..\r\n

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