Job Details

  • Career Opportunity for Content Analyst

    Technical Writer
    08 Jan 2014
    Experience -

    Our Company\r\nInformatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data integration software. Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,350 enterprises worldwide rely on Informatica to access, integrate and trust their information assets held in the traditional enterprise, off premise and in the Cloud.\r\n\r\nOur Team\r\nThe Knowledge Base (KB) team is a group of Content Analysts who are responsible for all documentation within Informatica Global Customer Support (GCS). Content Analysts are primarily responsible for editing and publishing technical articles, creating and designing multimedia and e-learning modules, executing Search Engine Optimization (SEO) activities, authoring end-user manuals, and publishing blogs in-house and on the company websites.\r\n\r\nYour Opportunity\r\nWe are looking for a highly motivated individual to create and manage the content within our internal and external Knowledge Base. In this role, you will be required to use your writing and editing skills to ensure that the knowledge base articles published are of highest quality. \r\n\r\nYour Responsibilities\r\nAs an integral part of the KB team, you will be expected to:\r\n• Plan, develop and write highly technical information that describes the functionality and behavior of Informatica products\r\n• Edit Knowledge Base articles for completeness, style, and accuracy to ensure it reflects Informatica's commitment to quality\r\n• Gather information from technical specialists and SMEs and write FAQs, technical tips and white papers on common problems reported by customers\r\n• Communicate newly published documents to the support technical community\r\n• Understand and gain hands on experience on Informatica products.\r\n \r\nYour Qualification\r\n• 2-3 years in the field of technical writing\r\n• Bachelor’s degree in IT/English/Journalism or equivalent technical experience \r\n• Certification in Technical Writing or Instructional Design will be an added advantage.\r\n• Excellent writing, documentation and presentation skills\r\n• Awareness of Knowledge Base concepts or web publishing tools is a plus\r\n• Proficiency in MS Office is mandatory. Proficiency in Adobe Acrobat suit is preferred\r\n• Knowledge of relational databases like Oracle, DB2 is a plus\r\n• Knowledge of HTML and Web concepts is a plus\r\n• Great attitude, energy and enthusiasm are critical.\r\n\r\nRegards,\r\nSudha\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

    Apply Now

Sign In




Contact Us