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Job Details


  • Information Developer

    Technical Writer
    18 Nov 2013
    Bangalore
    Experience -

    Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visual product-related information - hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.\r\n \r\nApplies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems/projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act a team or project leader providing direction to team activities and facilitates information validation and team decisionmaking\r\nprocess. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.\r\n\r\n \r\nEducation and Experience Required:\r\n• Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 4-6 years.\r\n• Related experience or an Advanced University degree and 2-4 years experience or equivalent.\r\n• Understands concepts and develops in-depth working knowledge of products, applications and systems in assigned are of responsibility.\r\n• Ability to deliver on multiple project technical requirements, schedules, and information formats.\r\n• Codes in HTML, DHTML, XML JavaScript or similar as required. May provide help systems that are integrated with software products that use proprietary coding methods.\r\nKnowledge and Skills:\r\n• Existing product family, or new product within a technology.\r\n• Designs, develops, and maintains moderately complex technical information for multiple audiences.\r\n• Participates in multiple projects concurrently.\r\n• May lead a project team in the design, development and delivery of information products for a welldefined project.\r\n• May manage moderately complex projects by engaging outsource vendors for development of deliverables.\r\nCritical Competencies to Drive Business Results:\r\n \r\nCore Technical Leadership\r\nDemonstrates leadership in the development of technical innovations and in ensuring optimum collaboration and knowledge sharing of technical insights\r\n \r\nProject Leadership & Troubleshooting\r\nActively works to resolve project challenges and facilitate knowledge transfer between team members focused on shared objectives\r\n \r\nTechnical Breadth/Depth\r\nDemonstrates motivation to build deeper technical depth in area-of-expertise, and inform that knowledge base through understanding of associated areas\r\n \r\nCustomer-Centric Focus\r\nEnsures that a positive customer experience informs both the approach to work, the quality demonstrated, and the endpoint for measuring success\r\n \r\nThought Leadership\r\nUnderstands how businesses operate and uses this context to drive innovation and ethical decision-making\r\n\r\nExpectations for the candidate:\r\n \r\n• Excellent Writing Skills\r\n• Familiarity with different Operating Systems\r\n• Experience in documentation Enterprise Software – Example: Systems/networking domain\r\n• Experience in Agile development process\r\n• Able to work to create simple documentation from complex technical information\r\n• Willingness to work with Global cross functional teams.\r\n\r\n

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