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Job Details


  • DOCUMENTATION RESOURCE

    Technical Writer
    31 Jan 2018
    Pune,Maharashtra,India
    Experience - 4-5 years

    RESPONSIBILITIES: ~ Create and maintain User Guide ~ Create and maintain Admin Guide ~ Create and maintain Install Guide ~ Create and maintain Developer Guide – in the future ~ Create and maintain Inline help ~ Create and maintain Training guide, WBT modules, training videos ~ Create and maintain Internal Process Documentation ~ Coordinate and own Functional Desc Doc ~ Coordinate and own Solution Design Doc ~ Coordinate and own FAQ ~ Coordinate and own Knowledge base ~ Ensure completion of project Master checklist ~ Ensure completion of project deployment plan ~ Ensure completion of project deployment checklist ~ Ensure completion of post-install checklist ~ Understand enterprise software cycles. ~ Need to be involved from requirements time ~ Be able to connect with the final user, to empathise and to be able to convey the right message to them ~ Find ways to collect user feedback and continuously improve. ~ Be willing to re-invent if required. ~Understand the big picture and how their work is all too critical for the business. Act accordingly ~Create innovative deliverables or deliverable methods to provide a joyful experience to users WE IDEALLY WANT THE WRITER TO: ~Take ownership ~Be a self-starter ~Create plans and work-to-the-plan ~Push for innovation ~Attention to detail SKILLS: ~Good language skills ~Good planning skills ~Have worked on Help Authoring Tools ~Have worked on structured documentation tools ~Have some code knowledge/experience

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