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  • Technical Communication Professional (TCP) training program course outline

    07 Nov 2015
    Comments -4

    Technical Communication Professional (TCP) training program course outline

    • twinadmin
    • 07 Sep, 2014
    • 2

    TWIN is committed to delivering high-quality content to its community members. Therefore, we are relentlessly working with our volunteers to develop extremely high-quality content for the Technical Communication Professional (TCP) training program.

    To ensure that we cover all the fundamental concepts in the TCP program, we sent the TCP course outline to over 50 experts (both national and international) in the field of technical communication. And we received very encouraging and useful feedback from most of them. We have incorporated all the pertinent feedback in the course outline and have, finally, come up with a very comprehensive course outline, which is as follows:

    Module 1: An Introduction to Technical Communication (4 hours)

    • Overview of technical communication
    • Various forms of writing
    • Brief history and relevance of technical communication
    • Classification of technical documentation
    • Characteristics of good technical documentation
    • Scope and career prospects in technical communication
    • Essential skills of a technical communicator

    Module 2: Software and Document Development Life Cycles (4 hours)

    • SDLC – Definition and benefits
    • Phases of a software development life cycle (SDLC)
    o Requirement analysis
    o Design
    o Development
    o Integration and testing
    o Installation and deployment
    o Maintenance
    o Decommission
    • Types of software development life cycles
    • DDLC – Definition and benefits
    • Phases of a document development life cycle (DDLC)
    o Requirement gathering
    o Designing
    o Planning
    o Developing
    o Reviewing
    o Publishing
    o Maintaining
    • SDLC and DDLC mapping

    Module 3: Elements of Technical Documentation (6 hours)

    • Taxonomy of documentation deliverables
    o Installation and configuration guides
    o Administration guides
    o End-user guides
    o Developer documents
    o Troubleshooting guides
    o FAQs
    o Online help systems
    o Release notes
    o White papers
    o Hardware documentation deliverables
    • Anatomy of a book
    o Title page
    o Legal notices, trademarks, and copyrights
    o Table of contents, list of tables, and list of figures
    o Preface (include nomenclature and terminology)
    o Chapters (include parts)
    o Appendices
    o Glossary
    o Index
    • Types of delivery formats
    • Differences between print and online documentation

    Module 4: Information Organization and Design (2 hours)

    • Information organization
    o Top-down approach
    o Bottom-up approach
    • Information design elements
    o Tables, flowcharts, procedures, illustrations, checklists, and so on

    Module 5: DDLC Deep Dive (6 hours)

    Part A: Creating Documents
    • Requirement gathering
    o Gathering requirements
    o Interviewing subject matter experts
    o Performing user and task analyses
    • Designing
    o Identifying the documentation set
    o Designing documentation outlines
    • Planning
    o Assessing effort and scope of work
    o Developing a documentation project plan
    o Selecting tools
    • Developing content
    • Reviewing content
    o Technical, self, peer, functional, and editorial reviews
    • Publishing content

    Part B: Revising Existing Documents
    • Requirement gathering
    o Same as Part A
    o Analyzing impact and scope of change
    • Designing
    o Redesigning documentation outlines
    • Planning (same as Part A)
    • Developing content (same as Part A)
    • Reviewing content (same as Part A)
    • Publishing content (same as Part A)
    • Maintaining content

    Module 6: Essentials of Writing (8 hours)
    • English grammar essentials
    • Basic differences between American and British English
    • Principles of technical writing
    • Style guides

    Module 7: Technical Communication Tools (1 hour)
    • Authoring tools
    o Printed documentation
    o Online documentation
    • Image-editing tools
    • Publishing systems
    • Mapping of the DDLC with tools used

    Module 8: Advanced Concepts and Trends (1 hour)
    • A brief introduction to DITA
    • Minimalism
    o Localization
    • Social media participation
    • New-age content types
    o Videos
    o Mobile docs
    o Wikis

    Module 9: Assessment
    • Project submission
    • Oral assessment (panel of experts)
    • Examination

    We would like to thank all the industry experts who gave us feedback on this course outline and helped us in enhancing it further. Special thanks to the following individuals (in alphabetic order) for encouraging and supporting us:

    * Archana Maheshwari, Director, Information Development, Citrix Systems
    * Edwin Skau, Founding Director, Solutions by Design
    * Gurudutt Kamath (started the TWIN mailing list)
    * Kumar Dhanagopal, Documentation Manager, Oracle
    * Leah Guren, Trainer/Consultant, Cow TC, Israel
    * Manjula Kandula, Technical Communication Consultant
    * Meeta Gupta, Director, Technical Publications, CA Technologies
    * Ravi Kiran, Director, Knowledge Management, SAP Labs
    * Roopa Ravikumar, Director, Knowledge Management, SAP Labs
    * Sai Kavitha, Director, Information Development, Dell
    * Sandhya Prasad, Director, Technical Communications, Cisco Systems
    * Sirisha Lakkamaneni, Documentation Manager, Cisco Systems
    * Sugandha Joshi, Director, Information Development, Alcatel Lucent

    We are confident that after completion of this training program, students will be well equipped to make a foray into the Technical Communication industry.

    We have limited seats for this training program. So, register NOW @ http://tcp-nov2014.doattend.com/.

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